E-commerce payments company 2Checkout has its headquarters in Grandview Heights, but that doesn’t stop it from having a global influence.
The online company serves about 10,000 active websites in the U.S., Europe, Asia and “all over the world,” says CEO Tom Dailey.
2Checkout was founded in 2000 by Alan Homewood as a way to provide an online checkout that is accessible to both the consumer and the merchant.
“We provide the technology that provides the consumer checkout experience,” Dailey says.
2Checkout addresses its audience by offering language translation and currency conversion, allowing merchants to sell and consumers to buy on a global scale.
Dailey, 49, joined the company in 2009 as president after serving as the executive head of Discover Card. With 25 years of experience in the payments industry under his belt, he became CEO in 2011.
Since its founding 13 years ago, the company has become a multi-million dollar enterprise – doubling in size since Dailey joined.
“The company has always been profitable and always has been growing,” he says.
Dailey says 2Checkout is one of the top five leaders in global payments, along with its main competitor, PayPal.
The goal is to continue growing. What has kept the company profitable has been its ability to keep up with an industry that has seen radical change, Dailey says.
“We’re working right now on aggressive expansion plans,” he says. “As the payment industry has changed, we’ve adapted our products and services.”
The company has a presence on social media sites Facebook, Google Plus, Twitter, YouTube and LinkedIn. It recently developed a smartphone app so merchants can manage their accounts when they’re away from the office.
Dailey says the company has also developed its product to have features that appeal to both small and large merchants. For instance, smaller merchants may want an easier integration for their website, while larger merchants may want a direct interface so they have control over the checkout. 2Checkout has a solution for both.
Of course, the central goal is to stay competitive internationally. Along with its headquarters on Grandview Avenue, 2Checkout has offices in Europe and Asia to maintain a global presence. It has had an office in Ireland since 2012 and Hong Kong since 2011.
“We want people in those markets and who live in those markets,” Dailey says. “We want to make sure we stay close to those markets, and the best way to do that is to have people there.”
While 2Checkout gains a deeper understanding of the global market with these offices, Dailey sees an invaluable benefit to its Grandview Heights headquarters.
Dailey, an Ohio native and a graduate of The Ohio State University, acknowledges the advantages of the headquarters’ central location within the U.S. and the quality technology schools in the area.
“Our business at its core is a tech business,” he says. “We have a very productive and loyal labor pool (here).”
Eric Lagatta is a contributing writer. Feedback welcome at laurand@cityscenemediagroup.com.
